Taking a long time to achieve concrete results is not Eurekka’s therapy style.
We know that many people give up on continuing (or even starting) therapy because they believe they will only be dwelling on the past and imagining the future, without changing the present.
It doesn’t have to be this way.
⚠️ Read carefully: this is the most important text on the page!
Choosing Eurekka as your mental health clinic means embracing a unique, enriching, and truly effective therapy experience, different from what you’ll find with other professionals. Our team consists of therapists trained in the Contextual Behavioral Therapy method, ensuring a consistent quality standard with concrete results, regardless of which professional you consult with.
We guarantee therapy that is oriented toward real and meaningful results, always focusing on your individual progress. In each session, you’ll be one step closer to your healthiest version, no matter how small that step may be.
We understand that therapy should not be a lifelong process without resolution but rather a specific moment in your journey. We are committed to helping you achieve your therapeutic goals as efficiently and effectively as possible. This pragmatic approach has helped Eurekka become the largest online therapy network in Brazil, and it continues to grow worldwide. See below for the impact we’ve had in just over 6 years.
Absolutely everything discussed during the session stays only between you and your therapist.
If it makes you suffer, it’s important and deserves attention. No issue is “silly” to us.
The therapist encourages you to take practical actions to overcome your biggest challenge, not just reflect on it.
As Júlio, one of our founders, says: “At worst, you find out it wasn’t for you. And at best, you change your life forever.”
We will send you an email, and within 48 business hours, we will contact you via WhatsApp, email, or Telegram. The initial conversation consists of an assessment of your case conducted via video call with one of our therapists and costs $20 (USD).
We have therapists experienced in serving clients on all continents. International clients will receive instructions at the provided number, which should be connected to WhatsApp or Telegram. We do not make calls to international numbers as we conduct the entire scheduling process through WhatsApp or Telegram.
The initial conversation costs $20 (USD). The standard fee for a therapy session is $30 (USD), regardless of the country you live in. Currently, Eurekka does not work with health plans or insurance.
Yes. Initially, sessions are always weekly. The idea is to address your needs and form a strong therapeutic bond. With progress in your goals and the therapist’s support, it can change to a biweekly schedule.
To confirm your therapy sessions, we will need to confirm payment on the chosen date (the 5th or 15th). If payment is not confirmed, we will need to administratively cancel your appointment. If you discontinue your therapy, we will refund the unused amount for the sessions.
Yes, you can choose between the 5th or 15th to pay for upcoming therapy sessions. If you do not use the sessions, the credit remains for future use.
Yes, privacy is an ethical obligation according to the Professional Code of Ethics for Psychologists. It’s important to have your session in a private and secluded place so that no one can overhear the conversation. Remember, the session is a time for you to be authentic and talk about anything you want. If you share your residence with others, make it clear that your session time should not be interrupted.
Yes, online services are permitted. On November 14, 2018, Resolution 011/2018 of the Federal Psychology Council of Brazil came into effect, allowing online services without restriction on the number of sessions. Previously, Resolution 011/2012 of the Federal Psychology Council stipulated that virtual consultations could have a maximum of 20 (twenty) meetings.
Therapy sessions are paid for with a credit card through the PayPal platform. Your therapist will send you a payment link where you can make the payment for your sessions.
Your session will be conducted via video call on the Whereby.com platform. We do not use WhatsApp for sessions. It’s important to enter the virtual room in advance to test your device, whether it’s from your cell phone or computer. Calls are always via video call, and we do not make phone calls, send emails, voice messages, or texts.
For cancellations, we request at least 24 business hours’ notice. If the session is canceled without prior notice, we reserve the right to charge the full session fee. This condition also applies to the initial conversation.
Attendance hours are very flexible and depend on the assigned therapist. Generally, appointments start at 9 a.m. and end at 9 p.m. according to the official Mexico time zone. Some specific therapists work outside of these hours and also offer some hours on Saturdays. Please verify during the initial conversation.
If you have a recommendation for a Eurekka therapist, please let us know. Otherwise, we will assess your case and choose the most suitable Eurekka therapist to assist you.
We practice Contextual Behavioral Therapies, also known as the third generation of Cognitive-Behavioral Therapy. This therapeutic approach began to emerge in the late 80s and early 90s. They are considered the most recent innovation in the development of Cognitive-Behavioral Therapy. For more details, feel free to ask during your initial conversation or click here.
Yes, but you will need to follow up with in-person psychiatric care. The information from the initial conversation will be taken to the team of therapists, who will decide on the possibility or impossibility of virtual assistance. A Eurekka therapist may contact your psychiatrist before making the final decision. By choosing to proceed with the initial conversation, the client understands that an evaluation service is being provided, and there will be no chargeback in case of referral to in-person services.
In your session, only you and your therapist will be present. To preserve your privacy, everything you say will be protected by professional secrecy. At Eurekka, our service lasts approximately 50 minutes.
Yes, only individuals over 14 years old, subject to prior assessment and express consent from parents or guardians.
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EUREKKA Soluções Empresariais, Produtos e Serviços Educacionais Ltda. CNPJ: 27.596.646/0001-30. Rua Castro Alves, 678 – Independência, Porto Alegre – RS, Brasil.